Privacy Policy

Key Facts

General Principles

Barclays is committed to safeguarding the privacy of your information. By "your information" we mean any information about you, which you or third parties provide to us. This policy relates to the privacy of your information at The Barclays Group's Privacy Principles outline our commitment to the secure and responsible handling of information about our customers and visitors to our websites across the globe.


If you are a personal customer of Barclays Bank plc, the way in which information about you is held and used is described in section 10 of our Retail Customer Agreement (or the terms and conditions of the account/s you hold with Barclays if they differ to the Retail Customer Agreement).

If you are a business customer, an authorised person on a business account, a user of our electronic banking services, or a customer of any other Barclays Group companies (for example Barclays Insurance Services Company Ltd or Barclays Stockbrokers Ltd) then the terms and conditions of your account/s and agreement terms together with any authority you have give Barclays will inform you how those Group companies will hold and use your information.

Online Services

  1. Information we collect
    1. If you register to use our secure services such as online banking we will ask you to provide some information about yourself for security and identification and verification purposes.
    2. When completing any online forms, we will provide you with information about how your information will be used in relation to the product or service that you are applying for, within the form and any associated terms and conditions.
    3. Where you provide information about others (e.g. for joint accounts or if you are "recommending a friend") you must ensure that you have their consent or are otherwise entitled to provide this information to us.
  2. How we use your information
    1. We and other members of the Barclays Group will use your information to inform you by letter, telephone, text (or similar) messages, digital television, email and other electronic methods, about products and services (including those of others) which may be of interest to you. You may tell us at any time if you do not wish to receive marketing communications from us and/or other members of the Barclays Group by writing to us providing your full name, address and account details.
    2. We may also use your information for research and statistical analysis with the aim of improving our services.
    3. We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.
    4. We will retain information collected about you online for as long as permitted for legitimate business purposes.