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Contact Us

Address

First Capital Bank Ltd.
Barclay House
PO Box 1279
Corner First St & Jason Moyo Ave
Harare
Zimbabwe

Switchboard: +263 (0) 8677007335

Email: customer-service@barclays.com

Call Centre

You may also reach us through our 24 hour call centre on any of the following numbers:

*08004216 +263 242 250579
*08080092 +263 772 192865
*08080093 +263 772 192868
*08080094 +263 772 192869
*08080095 +263 772 192872
*08080096 +263 772 192874

* Econet Subscribers only

Customer Services

Complaint Management Process

If you are dissatisfied with the service that you receive from First Capital Bank you have the right to complain through any of our branches in person, by telephone, email, fax, letter or complete a complaints leaflet which you can obtain from any of our branches. We aim to resolve your complaints within 48 hours. If the complaint is unresolved within 48 hours you may escalate to Customer Service Department using any of the call centre numbers above. We also welcome Compliments, which you may bring to our attention through the same channels as outlined above.